Frequently Asked Questions.
Here are a few of the questions we get the most. If you don't see what's on your mind, reach out to us anytime on email.
Shipping
When my order will be shipped?
- We will process the order within 1-3 business days after payment.
How long does it take to get my order?
- The delivery time depends on different shipping methods. Express shipping: Within-3-10 business days. Standard shipping: Within 7-20 business days after shipment. Delivery can take longer during peak periods or if your parcel is being checked by customs. It may be delayed for 5 business days for any special situations. While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.
How can I change the shipping address?
- There is a very limited time in which you can change the shipping address. If your order hasn't shipped yet, please contact our customer service team with the order number to change the shipping address. We're sorry that the shipping address can't be changed if the order is shipped.
How can I modify/cancel my order?
- There is a very limited time in which you can modify/cancel the order after payment.If your order hasn't shipped yet,please contact our customer service team with the order number about the modification/cancellation. We're sorry that the order can't be modified/canceled if the order is shipped.
How much is shipping?
- Orders above $79 USD, get free shipping! For orders under $79 USD, our standard shipping is a flat $8.99 USD.
How do I track my order?
- You can click <HERE> or "Track Your Order" in the footer to enter the inquiry page, fill in your Tracking Number or Order Number for inquiry.
Payments
How to use the discount code?
- Applying a promotion code is simple! At Checkout, simply type the code into the box that says “LONGEVITY20” Then, click the button that says “Apply.” All promotion codes can only be used once.
What forms of payment do you accept?
We accept PayPal, AMEX, Apple Pay, Diners Club, Discover, Shop Pay, Google Pay, Mastercard, Visa, Meta Pay.
Why are there multiple charges on my card for a single order?
- When you place an order, precious tails contacts the bank that issued your card to confirm your account and reserve funds for your purchase. You’ll see a pending charge, also called an authorization charge in your bank or credit card account. We only charge your payment method when your items ship.
Can you accept cash on delivery
- We're sorry that we don't accept cash on delivery so far. You can place order on our website directly, then we will arrange shipment for you soon.
What information do I need to check out?
- Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!
Return/Replacement
How can I return the order?
- We offer a 30-day money-back guarantee from the date when the order is delivered. Please contact if you want to return the order.
How can I get a replacement if the item is incorrect or damaged?
- Please contact our customer service team with the order number and product picture. Our customer service team will solve it for you.
Support
How do I contact customer service?
- You can email us at help@precious-tails.com or click <CONTACT US> to leave a message, and we will get back to you as soon as possible.
What are your customer service hours?
- We're available from 10:00 am - 05:00 pm every day.
What's your Privacy Policy?
Your privacy is very important to us. Read ourPrivacy Policy for more details.
